Main Responsibilities
The main responsibilities of the role include, but are not limited to, the following:
Customer Query Handling & Product Information Support
Handle customer queries related to product information, regulatory documentation, compliance declarations, and product-level supporting evidence, ensuring timely and accurate responses.
Manage routine and moderately complex queries independently, using approved templates, available documentation, and defined guidance.
Escalate complex or non-standard queries to the Team Lead / Specialist with explicit context, missing inputs, and proposed next steps.
Regulatory Documentation & Product Information Management
Retrieve, validate, and compile relevant product information, regulatory documents, declarations, technical documents, and supporting evidence required for customer responses from document lake/supplier portal.
Check availability, completeness, and consistency of product-related documents and ensure information shared is aligned with defined documentation standards.
Identify missing, outdated,



or inconsistent documents and coordinate follow-ups with internal stakeholders or suppliers for closure.
Data Integrity, Documentation & System Discipline
Maintain accuracy and completeness of product information, customer responses, supporting documents, and activity records in relevant systems, trackers, and repositories.
Ensure documentation, responses, and follow-up records are maintained in structured formats to support traceability, service visibility, and reporting.
Follow defined work instructions, checklists, approval steps, and documentation standards to ensure consistent and compliant execution.
Quality, Service Governance & Team Enablement
Perform quality checks on responses, data entries, documentation attachments, and supporting evidence to ensure completeness and correctness before closure.
Support service governance by maintaining accurate trackers, highlighting recurring issues, and providing timely u

📌 Associate- Product Intelligence (Mumbai)
🏢 Azelis
📍 Mumbai