Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
We are seeking a skilled and motivated Senior Technical Support Engineer with strong expertise in Linux/UNIX systems, Kubernetes, and Shell scripting, along with hands-on experience in telecom protocols and online charging systems.
The ideal candidate will be responsible for ensuring system stability, handling incidents, and supporting business-critical applications in a high-availability environment
Key Responsibilities
Provide L2/L3 support for Online Charging Systems (OCS) and related telecom infrastructure.
Troubleshoot and resolve issues related to HTTP2/REST, Diameter, and SS7 protocols.




Perform preventive health checks, monitor network stability, and ensure optimal system performance.
Handle incident management, including hot and critical issues, and perform KPI and traffic analysis.
Configure and maintain business/tariff products and ensure accurate deployment.
Work collaboratively with a team of skilled engineers to resolve complex technical issues.
Participate in 24/7 shift rotations, including weekends and holidays, as per business requirements
Job Requirements
Strong knowledge of Linux/UNIX systems and Shell scripting.
Hands-on experience with Kubernetes and containerized environments.
Good understanding of HTTP2/REST APIs, Diameter, and SS7 protocols.
Experience in a customer support environment, preferably in telecom or network services.
Familiarity with incident, problem, and configuration management processes.
Proficient in Couchbase, Elasticsearch, and Kafka.
Robust logical and anal

📌 Senior Technical Support Engineer (Bengaluru)
🏢 Mavenir
📍 Bengaluru