What success looks like in this role:
Job Title: MIM, Change & Problem Management - Engineer Service Management
Location: Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.
Position Overview:
Oversees,



facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.
Key Responsibilities
Major Incident Management (MIM)
Provide operational support for Major Incident Management activities across assigned accounts.
Coordinate Major Incident bridge calls and engage technical resolver teams to expedite service restoration.
Gather, validate, and document incident details, business impact, affected services, and timelines.
Ensure timely stakeholder communications during incident lifecycle including identification, escalation, recovery, and closure.
Track incident progress, action items, and ownership to maintain momentum t

📌 MIM, Change (Bengaluru)
🏢 Unisys
📍 Bengaluru