Data Analyst
Description -
Drive high-impact transformation initiatives by combining deep data expertise with strong project execution, enabling data-driven decision-making, operational efficiency, and measurable business outcomes.
Key Responsibilities
1. Project & Program Leadership
Lead end-to-end execution of strategic projects (scoping → delivery → adoption)
Define project goals, timelines, risks, and success metrics
Drive cross-functional alignment across business, operations, and IT
Ensure delivery within cost, timeline, and quality expectations
2. Data Strategy & Analytics
Translate business problems into data-driven solutions and insights
Design and operationalize data models, dashboards, and reporting frameworks
Drive adoption of BI tools and data platforms (Power BI, SQL, etc.)
Ensure data quality, governance, and integrity
3. Problem Solving & Business Impact
Solve complex, ambiguous business problems using data and structured thinking
Identify opportunities for cost optimization, productivity, and service improvements
Deliver measurable improvements (e.g., cycle time,
efficiency, customer experience)
4. Stakeholder & Change Management
Act as a bridge between business leaders, ops teams, and technical teams
Drive stakeholder buy-in and ensure sustained adoption of solutions
Communicate insights and project outcomes to leadership in a transparent, concise manner
5. Automation & Continuous Improvement
Automate reporting and workflows using analytics and tools
Standardize processes and enable scalable operating models
Continuously improve data frameworks and project execution methods
Skills & Experience
Core Skills
Advanced data capabilities:
SQL / data modelling
BI tools (Power BI / Tableau)
Data interpretation and storytelling
Analytical thinking + structured problem solving
Experience
“Experience in service operations / field support / dispatch analytics”
KPIs like:
First-time fix rate (FTFR)
Cost-to-serve
Remote resolution
Strong emphasis on automation + comma
📌 Data Analyst (Gurugram)
🏢 Hp
📍 Gurugram