Job Title: Product Engineer — Support (CX1 Platform)
Location: Bangalore / Mysore
Reports to: Engineering Support Manager
Positions: 3
Job Synopsis:
The Product Engineer — Support owns the stability and resolution of a product module on the CX1 Platform,
end to end — from incident to root cause to a permanent fix that benefits every customer. This is a support-
first, product-ownership role across the CX1 family (CX1 eCommerce, CX1 Sigma, CX1 PIM, CX1
Showroom, CX1 Essentials). A customer-centric engineer, the Product Engineer is passionate about the
customer experience and relentless about quick, high-quality problem resolution and platform stability. They
are highly accountable, self-motivated, and move with speed and quality — and they understand why every
fix matters, not just what to fix.
Essential Duties and Responsibilities:
Monitor, triage and resolve incidents across the CX1 family within SLA.
Own defect resolution with a root-cause focus so the same issue never ships twice; deliver fast, high-
quality, lasting fixes.
Reproduce, debug and patch issues across Java,



SQL, logs, search (Solr) and integrations.
Take end-to-end ownership of a product module — its stability, its customers and its outcomes.
Reach out to customers proactively on issues; communicate clearly, calmly and with empathy.
Contribute fixes and workarounds to the known-error / solutions knowledge base so recurring issues
resolve faster.
Partner with QA to grow automated regression coverage for the modules you own.
Follow source-control, CI/CD and release practices; support deployments and post-release verification.
Qualifications and Skills:
Bachelor's degree in computer science, IT, or a related field.
3–5 years in product support or software development on a SaaS / eCommerce platform.
Hands-on Java debugging and development on the platform.
Solid SQL across any relational database (Oracle, SQL Server, MySQL or PostgreSQL); able to write
and tune queries.
Experience with search technologies

📌 Algotale(Unilog)-Product Engineer — Support (Bengaluru)
🏢 NextHire
📍 Bengaluru