What success looks like in this role:
Job Title: Major Incident, Problem and Change Management - Engineer Service Management
Location: Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys’ offerings include security software and services; digital transformation and workplace services; industry applications and services; and cutting-edge software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets. For more information, visit www.unisys.com.
Our Vision: Enhancing people’s lives through secure, reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients’ success is our success.
Integrity: We act ethically and honestly.
Position Overview:
Oversees,



facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes, including incident, major incident, problem, request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.
Engineer Service Management (SMO)
1. Major Incident Management (MIM)
Support the Major Incident Management process by gathering incident information, documenting timelines, and coordinating activities among resolver teams.
Assist in assessing business impact and urgency of major incidents.
Facilitate incident bridge calls and ensure accurate capture of actions, decisions, and updates.
Communicate incident status and progress to stakeholders in accordance with agreed communication plans.
Maintain major incident records and ensure all documen

📌 Major Incident, Problem and Change Management (Bengaluru)
🏢 Unisys
📍 Bengaluru