About Us

Working at Target means helping all families discover the joy of everyday life.
We bring that vision to life through our values and culture.
We are looking for an L4 Engineer with 2–3 years of hands-on contact center and
telephony engineering experience to support voice platform capabilities. This
role is focused on Genesys Cloud CX, IVR configuration, call routing, telephony,
SIP, SBCaaS, trunks, APIs, production support, testing, observability, and
reliability.
Responsibilities
* Design, configure, and support Genesys Cloud CX Architect flows, including
IVR menus, call routing, prompts, queues, transfers, schedules, and error
handling.
* Support contact center and telephony configurations, including SIP, trunks,
SBCaaS platforms such as Verizon SBCaaS, DID/DNIS, ANI, call flows, and
routing behavior.
* Troubleshoot Genesys Cloud CX, IVR, SBCaaS, telephony, SIP, call routing,
API, and integration issues using logs, platform tools, dashboards, and
available documentation.
* Support enhancements, defect fixes, configuration changes, and production




issue resolution for contact center and voice platform solutions.
* Ensure assigned features and configurations work reliably in production.
* Create and maintain explicit documentation for call flows, telephony
configurations, support procedures, test scenarios, and technical decisions.
* Write and execute test cases for IVR flows, telephony scenarios, routing
logic, APIs, edge cases, errors, and failure scenarios.
* Participate in incidents, on-call support, root cause analysis,
retrospectives, and continuous improvement activities.
* Support observability needs such as dashboards, alerts, structured logging,
instrumentation, and error handling.
* Collaborate with product, operations, platform, network, carrier, and
engineering partners to deliver reliable contact center solutions.
* Participate in solution discussions, design reviews, and team practices to
improve quality and learn from feedback.
* Support migrati

📌 Engineer - Genesys Cloud Cx (Bengaluru)
🏢 Target
📍 Bengaluru