Software Engineer II
Are you an experienced quality engineer with a ‘can do’ attitude and enthusiasm that inspires others?
And are you eager to work on delivering high quality products to our customers?
About our Team:-
The team is responsible for technically supporting editorial relationships and licenses for secondary content. The team themselves are highly collaborative and supportive, with the role having the ability to grow.
About the Role:-
The Salesforce developer engages directly with global, multi-functional teams to provide user support and assist in strategic development and enhancement of the Customer Relationship Management application (Salesforce). This includes, but is not limited to, direct user engagement and support, key stakeholder support and business analysis, continual business process improvement, assessment and advancement of complementary Salesforce technologies,



and alignment to overarching Sales & Marketing business objectives.The Salesforce developer acts as the business-facing Subject Matter Expert for the Salesforce technology stack; primary responsibilities include real-time user support, end-user documentation, assistance in capturing and evaluating business requirements, stakeholder support during UAT and various phases of the development lifecycle, and execution of required development throughout phased implementation. The primary objective of this role is to ensure that Elsevier has a functionally sound and secure Salesforce deployment, and that the desired level of user support is being achieved.
Responsibilities:-
Work directly with various business leaders and sales teams; direct accountability for end-user support
Provide system and business process expertise when scoping projects and related integrations
Review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development
Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the

📌 Software Engineer II (Bengaluru)
🏢 Elsevier
📍 Bengaluru