Description

The Director, Renewals is a lead role in the Customer Success and Growth organization at Salesforce. The Director is responsible for leading a team of renewal professionals dedicated to protecting and growing revenues in their designated territory. The Director is responsible for leading the vision and strategy for their team’s activities, including, identifying and forecasting attrition risk, design and execution of renewals strategy in territory and working with leaders in Sales and Customer Success.

The successful candidate will have excellent communication and Interpersonal skills, a solid understanding of Salesforce products and culture and previous experience in a leadership role. The Director, Renewals is responsible for ensuring that the team is focused on minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and passing their findings and data insights back to the business.



Directors are responsible for ensuring that their team and their customers are set up for success while maximizing the financial results for Salesforce.

Responsibilities

Lead a team of dedicated renewals professionals.
Initiates and develops strong alignment with key stakeholders at the executive level in order to influence other teams to help to shape policy/process, identify gaps and proactively address them.
Support direct reports by participating and leading in client meetings and engaging other corporate resources as required.
Be a trusted advisor to Sales and Customer Success leadership in your territory.
Ongoing mentoring and development of Renewals team
Build a Monthly meeting cadence with Sales and Customer Success leadership within your territory
Weekly forecast meetings with the team to drive forecasting excellence and accuracy.
Develop and educate on best practice across the team
Achieve or exceed attrition and uplift targets.
Develop and execute win/win negotiation strategies for all contract renewals that maxi

📌 Director, Renewals (Mumbai)
🏢 griddable.io
📍 Mumbai