About Mitsogo | Hexnode

Mitsogo is a global organization that highly values the contributions of each
employee. Our ability to attract top talent is a testament to our commitment to
fostering a sense of belonging for everyone. We recognize the rapid evolution of
technology and society that impacts our industry, and we prioritize equipping
our employees with diverse opportunities and empowering them with a wide range
of skills.

Hexnode, the Enterprise software division of Mitsogo Inc., was founded to
simplify how people work. Operating in over 100 countries, Hexnode UEM empowers
organizations in diverse sectors. Fueling the transformation to a seamless
ecosystem of connected tools, Hexnode is revolutionizing the enterprise software
and cybersecurity landscape.

Job Overview:

As a Technical Support Engineer (2+ Years), you will play a crucial role in
ensuring client satisfaction by providing timely and effective technical
assistance.

Responsibilities:

* Handle incoming support calls, emails, and chat messages from clients
experiencing technical issues.





* Diagnose and troubleshoot technical issues related to our product.

* Provide step-by-step guidance and solutions to clients, ensuring a positive
customer experience.

* Escalate complex technical issues to the appropriate internal teams for
resolution.

* Collaborate with cross-functional teams to ensure timely and effective
problem resolution.

* Document and track support issues to maintain a comprehensive knowledge base.

* Stay up to date with the latest features and updates of our unified endpoint
management product.

* Provide product training to clients and internal teams as needed.

* Communicate effectively with clients, keeping them informed of the status of
their support requests.

* Ensure a high level of customer satisfaction through skilled and
courteous communication.

Requirements

* Bachelor’s degree in a relevant technical field or equivalent work
experience.

* Proven experience in techn

📌 Product Support Engineer (Bengaluru)
🏢 Mitsogo
📍 Bengaluru