Role & responsibilities
- Greet guests, handle special drink requests, and resolve any customer complaints professionally.
- Model a welcoming atmosphere and maintain high standards for the overall cafe workplace
- Hire, train, and mentor new baristas on beverage recipes and customer service standards.
- Create staff schedules and manage daily shift coverage.
- Monitor employee performance, provide feedback, and boost team
- Calibrate grinders and dial in espresso equipment to ensure taste consistency.
- Enforce strict health, safety, and hygiene guidelines across all workstations.
- Oversee opening and closing procedures, cash handling, and POS register accuracy. [1, 2]