Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr s unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description
- Take end-to-end ownership of production incidents from detection, logging, triage, impact assessment, prioritization, escalation, investigation, mitigation, resolution, recovery, and closure .




- Act as the primary point of contact and single point of accountability for assigned incidents.
- Lead P1/P2 and Sev0/Sev1 major incidents , establish incident bridges/war rooms, and ensure structured coordination across Engineering, SRE, DevOps, Infrastructure, Cloud, Database, Network, Product, Support, and other relevant teams.
- Perform incident triage and determine the appropriate severity based on customer, business, and platform impact.
- Ensure the right technical owners and subject-matter experts are engaged through the defined escalation matrix.
- Drive incidents with explicit ownership, timelines, action items, escalation paths, and next steps until service restoration.
- Analyze application failures, service degradation, infrastructure issues, API failures, database issues, distributed-system problems, cloud incidents, and other production issues.
- Review application logs, monitoring dashboards, alerts, service metrics, and system dependen

📌 Incident Response Engineer (Bengaluru)
🏢 Sprinklr
📍 Bengaluru