This position will report to the Account Support Manager, Sales Operations.
The Account Support role is responsible for supporting renewal sales activities and ensuring smooth contract execution, invoicing, and customer communication within the assigned region. The role works closely with Sales, Finance, Legal, Tax and other stake holders Customer teams to manage renewals, maintain accurate CRM data, and support daily operational activities.
The role of Account Support Executive is vital to the business and has direct impact on customer satisfaction. The account support role is continuously enhanced by team training and by facilitating personal development.
Job Responsibilities
- Generate reports and analysis on renewal sales progress for assigned region, leveraging Data Analytics / Quantitative Skills to provide insights and support informed decision-making.
- Prepare renewals and planning (i.e. calculate journal licenses, calculate eBook quotes),
demonstrating robust Action-Oriented behavior and Drives Results focus to ensure timely renewal readiness.
- Prepare (in CRM/ERP system) the quote and contract to trigger invoicing, applying strong Product and Service Knowledge and attention to detail.
- Ensure accurate invoicing and documentation to customers, exercising sound Decision Quality and maintaining high standards of accuracy.
- Provide first-level support to sales and customers on license agreement changes and amendments, using Consultative Selling skills and Product and Service Knowledge to address customer needs effectively.
- Be the first point of contact for customers regarding contract execution, fulfillment, and invoicing, demonstrating strong Collaboration and customer service capabilities.
- Coordinate all customer correspondence and agreements within the assigned region, utilizing Project Management, Collaboration, and Organizational Savvy to manage multiple stakeholders effect
📌 Account Support Executive (New Delhi)
🏢 Biomed Central
📍 New Delhi
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