Dear Applicant,

We are looking for an experienced IT Network and Support Engineer with a strong background in network operations and

end-user/desktop support.

The ideal candidate should have hands-on experience with firewalls,
wireless networks, DLP, Netskope, Windows, macOS, Jamf, Microsoft Intune, and SSO.

Your responsibilities will include:

1. Network & Infrastructure Support
- Provide day-to-day support for enterprise network infrastructure.
- Hands-on experience with firewalls, network troubleshooting, and connectivity issues.
- Support and troubleshoot Wi-Fi / Access Points and related network issues.
- Monitor network availability, performance, and connectivity.
- Coordinate with network/security vendors for issue resolution and infrastructure changes.

2. Desktop & End-User Support
- Provide L1/L2 support for macOS endpoints.
- Troubleshoot hardware, software, operating system, application, and connectivity issues.




- Experience supporting Apple Mac devices and Jamf is highly desirable.

3. Identity & Access Management

4. IT Operations & Service Management

5. Security & Network Security

Skills preferred:
- Strong experience in Network & IT Infrastructure Support.
- Hands-on experience with Firewalls and Access Points/Wi-Fi.
- Valuable understanding of network concepts such as TCP/IP, DNS, DHCP, VPN, routing, and switching.
- Strong Windows desktop support experience.
- Experience with macOS and JAMF is preferred.
- Experience with Netskope is highly preferred.
- Knowledge of DLP solutions is an added advantage.
- Experience with Microsoft Intune is an added advantage.
- Exposure to SSO/Identity & Access Management is an added advantage.

📌 IT Desktop (Mumbai)
🏢 Fyndna Techcorp
📍 Mumbai