- 3+ years of experience in Product Support, Application Support, Technical Operations, or Software/Product Engineering roles.
- Minimum 2 years of hands-on experience managing incidents in a production SaaS environment.
- Experience coordinating software releases, deployments, and change management activities.
- Exposure to Benefits Administration, HR Technology, Insurance Platforms, or Personalization solutions is an added advantage.
- Willingness to work overlapping hours with the US Central Time zone (at least until Noon CT).
- Availability to participate in on-call rotations and provide incident/release management support during weekends and after business hours.

Technical Skills
- Hands-on experience with ITSM tools such as ServiceNow, Jira Service Management, Azure DevOps (ADO), or similar platforms.
- Strong SQL skills with the ability to query, analyze, and troubleshoot production data issues.
- Experience with monitoring and log analysis tools such as Splunk, Datadog, Kibana, AppDynamics, or similar observability platforms.




- Good understanding of REST APIs and experience troubleshooting integration and application issues.
- Familiarity with CI/CD pipelines and release management tools such as Jenkins, GitHub Actions, Azure DevOps, or equivalent platforms.

Core Competencies & Behavioral Skills
- Ability to remain calm, organized, and decisive while managing high-priority production incidents.
- Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and business stakeholders.
- Strong analytical and problem-solving mindset with attention to detail.
- Proactive approach to documentation, knowledge sharing, and continuous process improvement.
- Team-oriented team player with a focus on identifying and mitigating risks before they impact customers.

Preferred Certifications
- ITIL v4 Foundation Certification (or willingness to obtain within six months of joining).
- AWS Cloud Practitioner or equival

📌 Product Support Engineer (Bengaluru)
🏢 TechWise Digital
📍 Bengaluru