Hello,

Please find below the details for the Reservation Associate profile.

Company Name:
PCG Hospitality Pvt Ltd

Location:
Iconic Shyamal, Shyamal Crossroad, 132 Feet Ring Rd, Ahmedabad, Gujarat 380015

Job Title:
Reservation Associate

Job Type:
Full Time

Salary:
20000 – 22000 pm (Take home). For experience the salary will be based on skill & expertise.

Industry:
Hospitality Sector

Experience:
Fresher

Education:
Bachelor's

Communication:
Fluent in English

Job Description
- Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into PMS.
- Deal with travel agent bookings, vouchers, and credit requests, ensuring that the hotel’s policy is always adhered to.
- Process all reservations and extranet messages, ensuring that all bookings are accurate.
- To be fully conversant with rate groups and sales accounts procedures.




- To ensure that all reservation standards and procedures are met for reservations and system input.
- Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate.
- To liaise with sales, marketing, and operations teams to ensure that VIP guests are recognised as part of the VIP procedures, including room allocations, amenities, and arrival welcome.
- To determine from reservations any sales leads for future business and ensure these are passed to the sales department.
- Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.
- Ensure that reservations include accurate billing details and that the accounts department has the required backup.

Interested candidates can share there resumes at [email protected]

📌 Reservation Associate (Ahmedabad)
🏢 PCG Hospitality
📍 Ahmedabad