We're looking for a proactive and execution-driven Manager - AMC Vendor Management to lead AMC operations, vendor coordination, SLA management, and service delivery across all Physics Wallah centers.
- Location: Noida
- Department: Operations Administration
- Experience: 5-8 Years
- Joining: Immediate Joiners Preferred
Key Responsibilities
- Manage end-to-end AMC operations across multiple centers
- Monitor and ensure timely closure of Freshdesk tickets within SLA
- Coordinate with OEMs and vendors for preventive maintenance breakdown resolution
- Handle escalations and drive quick resolution with minimum TAT
- Manage AMCs for: Air Conditioning Systems (VRV Non-VRV); RO Systems; Passenger Lifts
- Coordinate with leading OEMs: AC: Daikin, Mitsubishi, LG; Lifts: Johnson, Otis, KONE; RO: Aquaguard
- Monitor vendor performance and SLA compliance
- Verify vendor invoices, coordinate PO processing, and support payment releases
- Prepare MIS reports covering ticket status, SLA compliance, ageing, vendor performance, and billing
- Collaborate with internal stakeholders to ensure uninterrupted operations across all centers
Requirements
- 5-6 years of experience in Facility Management, AMC Operations, Vendor Management, or Administration
- Strong knowledge of AMC lifecycle, SLA management, and escalation handling
- Hands-on experience with Freshdesk or similar ticketing platforms
- Experience managing OEMs and multi-location facility operations
- Expertise in vendor billing, invoice verification, and payment coordination
- Solid Excel and MIS reporting skills
- Excellent communication, stakeholder management, and problem-solving abilities
- High ownership mindset with strong execution capabilities
Skills
- Freshdesk
- AMC Operations
- Vendor Management
- SLA Management
- OEMs
- Multi-location Facility Operations
- Invoice Verification
- Payment Coordination
- Excel and MIS Reporting
Disclaimer: This job posting has been aggregated from external source. Role det