Duties & Responsibilities – Front Office & Sales Executive

The employee shall be responsible for the following duties and responsibilities:

1. Welcome members and visitors in a skilled and courteous manner.

2. Handle front desk operations, including answering phone calls, responding to emails, and

attending to walk-in enquiries.

3. Generate leads and convert enquiries into memberships by promoting the gym's membership

plans and services.

4. Achieve the monthly sales targets assigned by the management.

5. Follow up with prospective members through calls, WhatsApp, email, and other

communication channels.

6. Assist members with membership registrations, renewals, upgrades, and payments.

7. Maintain accurate records of enquiries, memberships, payments, and daily sales reports.

8. Coordinate with trainers and other staff to ensure excellent customer service.

9. Resolve member queries and complaints promptly and professionally, escalating issues when

required.

10.



Ensure the reception area is clean, organized, and presentable at all times.

11. Maintain confidentiality of member and company information.

12. Promote gym offers, fitness programs, personal training packages, and other services to

maximize sales.

13. Support marketing and promotional activities, events, and campaigns organized by the

company.

14. Adhere to the company's policies, procedures, and code of conduct.

15. Perform any other duties assigned by the Reporting Manager or Management from time to

time in the interest of the business.

Performance Expectations

16. Monthly membership sales target.

17. Daily follow-up calls with prospective members.

18. Daily walk-in conversion targets.

19. Renewal and retention targets.

Pay: ₹25,000.00 - ₹500,000.00 per month

Work Location: In person

📌 Sales Executive (Mumbai City)
🏢 New Extreme Sports
📍 Mumbai City