1 to 2 Years in International BPO Process .

Key Responsibilities:
- Handle inbound and outbound voice calls with international customers.
- Generate leads and convert prospects into customers through effective sales conversations.
- Understand customer requirements and recommend suitable products/services.
- Explain product features, perks, pricing, offers, and terms clearly.
- Handle customer objections and negotiate effectively to close sales.
- Achieve daily, weekly, and monthly sales and revenue targets.
- Follow up with prospective customers and maintain an active sales pipeline.
- Maintain accurate customer and sales records in CRM systems.
- Ensure high-quality customer interactions and adherence to defined sales processes.
- Identify upselling and cross-selling opportunities.
- Maintain required KPIs such as conversion rate, sales value, call volume, AHT, and quality scores.
- Coordinate with internal teams for order processing, payment, delivery, or post-sales support.
- Handle customer queries professionally and escalate complex issues when required.
- Participate in sales training, coaching, and performance improvement programs.

📌 International Sales Associate (Bengaluru)
🏢 Adeptuz Management Solutions
📍 Bengaluru