Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to approximately 60% of the Fortune 500. We are the number one issuer of commercial cards globally, the number one issuer of small business cards in the U.S. and represent approximately 40% of the company’s total revenues.

The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, and execution to provide accurate and compliant data to global commercial clients. The team partners closely with the client, strategic partners, and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative workplace. The incumbent in this role will be responsible to onboard program managers of global commercial clients,



solve a major client pain point with data quality and drive enterprise requirement of digital products adoption with enhanced data capabilities. Key responsibilities include the following:
- Graduate with minimum 2 years of analytical experience in a client servicing environment
- Excellent communication skills both verbal and written
- Proven ability to learn new skills in a technical environment – basic technology background is an added advantage
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision
- A team player should possess the skills to work and support team members
- Good excel skills, ability to perform basic functions like- VLOOKUP, IF, etc.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, a

📌 Operations Support (Gurugram)
🏢 American Express
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