Role & responsibilities

1. Customer Onboarding & Implementation
- Manage customers post-sales and ensure smooth onboarding.
- Understand requirements, configure the platform, and conduct training.
- Track onboarding milestones and reduce time to go-live.

2. Customer Adoption & Engagement
- Drive usage of APS modules across properties.
- Monitor engagement and proactively address low adoption.
- Conduct regular reviews and educate customers on new features/use cases.

3. Customer Relationship Management
- Build strong relationships with hotel owners, GMs, revenue and operations teams.
- Act as the primary point of contact and understand customer needs.
- Maintain regular communication and accurate CRM records.

4. Customer Retention
- Identify at-risk customers and address concerns proactively.
- Work with internal teams to resolve issues and improve satisfaction.
- Support renewals and reduce churn.

5. Upselling & Expansion
- Identify opportunities for additional modules and multi-property expansion.
- Recommend relevant solutions and support expansion revenue.

6.



Customer Advocacy & Referrals
- Build strong customer advocates and generate referrals.
- Support testimonials, case studies and reference calls.

7. Customer Feedback & Product Collaboration
- Gather customer feedback and identify recurring issues.
- Collaborate with Product and Sales teams to improve the customer experience and product.

Preferred candidate profile
- 2-5 years of experience in Account Management, Customer Success, Client Servicing or SaaS.
- Robust customer relationship management skills.
- Excellent communication and presentation skills.
- Comfortable conducting product training and demonstrations.
- Strong problem-solving and follow-up skills.
- Ability to work with multiple customers simultaneously.
- Strong understanding of customer lifecycle management.
- Comfortable working with CRM/customer management tools.
- Ability to coordinate effectively with Sales, Product, Support and

📌 Account Manager (New Delhi)
🏢 Modern Growth Technologies
📍 New Delhi