MPS Support & Deployment Specialist – Post Services | APAC
About the Role
We are looking for a highly skilled
MPS Support & Deployment Specialist
to join the Post Services team. This role will provide technical and operational support to filmmakers and production teams, helping them effectively use Netflix’s MPS tools and ensuring post-production workflows remain operational and production timelines are protected.
The role will also act as a bridge between production users and Product & Engineering teams by identifying recurring issues, gathering feedback and helping drive improvements to Netflix’s tools and workflows.
Key Responsibilities
- Provide
best-in-class technical support
to production teams and quickly troubleshoot issues impacting post-production workflows.
- Monitor
MPS automated file transfers and system health
through operational dashboards and proactively identify potential issues.
- Provide subject-matter expertise across core MPS tools and workflows, including:
- Footage Ingest / Auto Ingest
- Media Library
- Conform Pulls
- VFX Pulls
- Dailies workflows
- Media transfers and content workflows
- Troubleshoot issues across post-production workflows and provide appropriate remediation rather than simply resolving individual support requests.
- Gather and analyze recurring issues and feedback from production teams and translate these into actionable insights for
Product and Engineering
.
- Partner with regional Production Technology teams to provide local workflow, production and market context.
- Support the continuous improvement of tools, troubleshooting processes and production workflows.
Required Skills & Experience
- 3+ years of experience
in post-production support, production technology, media operations, vendor support or studio/network support.
- Robust understanding of
content creation, on-set production and post-production workflows
.
- Hands-on experience with post-production tools such as:
- Avid Media Composer
- Adobe Premiere
- Fil
📌 MPS Support (Mumbai)
🏢 Artech
📍 Mumbai