Chief Manager - Loan Servicing

Purpose
Lead end-to-end loan servicing operations for retail and wholesale lending portfolios, ensuring efficient servicing, regulatory compliance, superior customer experience, and portfolio integrity.

Key Responsibilities
- Manage post-disbursement servicing for Home Loans, LAP, MSME, Personal, Consumer/Consumption, Business, and Wholesale Loans.
- Oversee Part Payments, Foreclosures, Pre-closures, Loan Closures, NOC/NDC issuance, and account maintenance.
- Manage TDS reconciliation/refunds, interest certificates, and customer servicing requests.
- Drive receivables management, payment reconciliations, mandate management, and exception resolution.
- Monitor operational controls, regulatory compliance, audits, and servicing SLAs.
- Prepare MIS, dashboards, and management presentations.
- Lead process automation, operational excellence, and team performance.

Key Performance Indicators (KPIs)
- Service Request SLA/TAT adherence
- Foreclosure & Part-Payment processing TAT




- Loan servicing accuracy (%)
- TDS refund/reconciliation turnaround time
- Receivables reconciliation and exception resolution
- Customer complaint resolution within SLA
- Audit & compliance ratings
- MIS accuracy and timeliness
- Process automation and productivity improvements
- Team performance and quality scores

Experience & Qualification
- Graduate/Postgraduate in Finance, Commerce, Banking, or Business Administration.
- 12+ years of experience in Loan Servicing/Operations within Banks, NBFCs, or HFCs.
- Solid exposure to secured and unsecured retail lending, MSME, mortgage, and wholesale lending portfolios.

Core Competencies
Loan Servicing | Part Payments & Foreclosures | TDS Refunds | Receivables Management | Retail & Wholesale Lending | Regulatory Compliance | MIS & Presentations | Process Improvement | Team Leadership

📌 Chief Manager (Thane)
🏢 Credit Saison India
📍 Thane