Job Summary

Provide onsite IT Asset Management, inventory management, end-user support, OEM warranty coordination, and lifecycle management services at the customer location.

Key Responsibilities
- Maintain inventory of 5,000+ IT assets.
- Update ownership, location, warranty and lifecycle records.
- Perform onboarding and offboarding activities.
- Prepare returned laptops for reassignment.
- Manage HP, Dell and OEM warranty tickets.
- Provide Level-1 desktop support.
- Perform monthly health checks and preventive maintenance.
- Conduct physical verification and CMDB updates.
- Prepare monthly reports.
- Support installations and rollout activities.

Required Technical Skills
- IT Asset Management
- Windows 10 & Windows 11
- Microsoft Office 365
- Active Directory (Basic)
- Outlook Configuration
- Laptop/Desktop Troubleshooting
- Printer Troubleshooting
- Basic Networking
- Asset Management Tools




- ServiceNow / Freshservice / ManageEngine (preferred)
- HP & Dell Warranty Process
- CMDB Management

Soft Skills
- Excellent communication skills.
- Customer service orientation.
- Valuable documentation skills.
- Team player.
- Ability to manage multiple tasks.
- Strong problem-solving skills.
- Professional attitude.

Working Schedule
- Five-day work week.
- Onsite support at customer location.
- Weekend support may be required based on business needs, with compensatory weekday offs.
- Customer holiday calendar will be applicable.

Qualifications

Experience: 2-5 years in Desktop Support or IT Asset Management.
Education: Diploma/Bachelor's in IT/CS or related field.
Skills: Windows 10/11, Microsoft 365, AD basics, desktop support, asset management tools, basic networking.

📌 Resident Engineer (Hyderabad)
🏢 Ample Technologies
📍 Hyderabad