Roles and Responsibilities :
- Provide exceptional customer service to Japanese clients through phone, email, or chat support.
- Interpret complex technical information from Japanese into English for customers' understanding.
- Resolve customer complaints and issues in a timely and skilled manner.
- Maintain accurate records of customer interactions using CRM software.
Job Requirements :
- 2-5 years of experience in bilingual (Japanese/English) customer support role.
- Excellent interpretation skills with ability to understand nuances of both languages.
- Strong written and verbal communication skills for effective issue resolution.