We are looking for an experienced and responsible Front Office Supervisor to oversee daily front desk operations, support the front office team, and ensure a smooth and welcoming experience for all guests.Key Responsibilities
* Supervise and guide the front office team during daily operations.
* Ensure smooth and efficient check-in and check-out procedures.
* Handle guest queries, requests, and complaints professionally.
* Monitor room reservations, cancellations, and guest arrivals/departures.
* Coordinate with housekeeping and other departments to ensure guest requirements are met.
* Ensure accurate billing, payments, and front office records.
* Conduct shift briefings and ensure proper handovers between shifts.
* Train and support front office staff on hotel procedures and service standards.
* Monitor staff performance and maintain high standards of guest service.
* Handle VIP guests and special requests with attention to detail.
* Resolve operational issues promptly and escalate matters to management when required.
* Ensure the reception area and front office operations remain organized and professional.
* Prepare and maintain daily reports and records.
* Ensure compliance with hotel policies, safety standards, and operating procedures.
Requirements
Job Title: Restaurant Service Captain
Company: Hotel Three Seasons
Employment Type: Full-Time
Job Summary
We are looking for an experienced and customer-focused Restaurant Service Captain to supervise restaurant service, guide the service team, and ensure guests receive excellent food and dining experiences.
Key Responsibilities
* Supervise and coordinate the restaurant service team during shifts.
* Welcome guests and ensure prompt and professional table service.
* Allocate tables and responsibilities among service staff.
* Take and coordinate food and beverage orders a
📌 Front Office Supervisor (Mathura)
🏢 Hotel Three Seasons
📍 Mathura
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