Key Responsibilities:
- Welcome guest upon their arrival and assign rooms.
- Manage phone calls, emails, and other forms of communication effectively.
- Respond to guest complaints in a timely and professional manner.
- Co-ordinate with our housekeeping staff to ensure all rooms are clean and tidy and fully furnished to accommodate guests needs.
- Follow up with guests during their stay and ensure there are no issues or complaints and their expectations have been met.
- Deal with guest concerns or complaints , to include follow up in person.
- Assist in all front desk operations to include but not limited to guest service and check-in & check-out, room inventory and availability , guest service standards and initiatives, product quality , marketing initiatives , system use and management.
- Handle inquiries and resolve any issues with tact and efficiency.
Requirements:
- Fresher or experience in a similar role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and basic computer skills.
- Exceptional organizational abilities with attention to detail.
- A friendly, customer-focused attitude.