Job Title: Hotel Operations Manager

Company: Hotel Three Seasons

Employment Type: Full-Time

Job Summary

We are looking for an experienced and responsible Hotel Operations Manager to oversee the day-to-day operations of the hotel, ensure smooth coordination between departments, and maintain high standards of guest service and

operational efficiency.

Key Responsibilities

* Manage and oversee daily hotel operations across all departments.

* Supervise and coordinate Front Office, Housekeeping, Restaurant, and other operational teams.

* Ensure excellent guest service and handle escalated guest concerns professionally.

* Monitor staff performance, attendance, discipline, and service standards.

* Coordinate with department heads to ensure smooth daily operations.

* Ensure hotel SOPs, quality standards, and safety procedures are followed.

* Monitor room occupancy, reservations, guest feedback, and overall hotel performance.

* Oversee restaurant and guest-service operations when required.

* Conduct regular team meetings and operational briefings.





* Identify operational issues and implement effective solutions.

* Monitor inventory, supplies, and operational expenses.

* Coordinate with management regarding revenue, costs, staffing, and operational requirements.

* Review daily reports and prepare operational updates for management.

* Support staff recruitment, training, and performance development.

* Ensure compliance with hygiene, safety, and hotel policies.

* Assist in planning and executing special events, promotions, and hotel activities.

Requirements

* 4–7 years of experience in hotel/hospitality operations, preferably in a managerial role.

* Strong knowledge of hotel operations and departmental coordination.

* Excellent leadership and team-management skills.

* Robust communication and problem-solving abilities.

* Good understanding of guest service and hospitality standards.

* Ability to manage multiple departments and pr

📌 Hotel Operations Manager (Mathura)
🏢 Hotel Three Seasons
📍 Mathura