Department: Customer Service

Experience: 4 8 Years

Description:
- Overall responsibility for Site Inspection, Site Preparation, Installations Commissioning, Customer breakdown calls, and all other post-delivery support activities.
- Ensure completion of site inspection on receipt of PO documents from the respective sales department.
- Ensure Completion of Installation at all Site Ready cases within 15 days from the delivery date of the UPS systems.
- Ensure the collection of Site Not Ready reports (SNR) from the customers wherever the site is not ready for installation.
- Ensure that the customer-signed ICs are dispatched by the respective BO to HO.
- Monitor that all breakdown calls are attended as per the committed terms and Nil pending calls at all your locations on a day-to-day basis.
- Implementing the call escalation procedure as per guidelines from Management.
- Monitoring that the maximum UPTIME is maintained for all Warranty AMC customers.




- To review the major / repeat calls received in all offices and analyses the root cause of failures and initiate necessary preventive and correction actions.
- Planning and Forecasts for adequate Spare parts and always ensuring the minimum stock availability.
- Whenever any spare consumption from MSL is to be communicated to HO for warranty claim immediately.
- Coordination with HO projects/ local Logistics for proper delivery all the ordered items delivery as per the BOM
- Responsible for Site layout drawings approval from the Customer / Consultant
- Monitoring the site-related activities, and coordination with electrical contractor time to time for smooth execution of the projects
- Monitor the battery failures in the field and arrange the warranty replacement batteries.
- Implementation of Group Policy and Procedures always.
- Responsibility for timely submissions of accounts for all after-sales dept engineers in your region.
- Adhere to all safety standards for the after sales personnel.

Disclaimer: This job posti

📌 Engineer / Senior Engineer (Nagpur)
🏢 Novateur Electrical & Digital Systems
📍 Nagpur