- Customer Success Manager - AI / B2B SaaS
- Looking for a customer-focused professional with SaaS/AI product exposure and mandatory US enterprise customer experience.
- Strong skills in customer adoption, retention, renewals, expansion, and AI-driven solutions.
- Customer Success / B2B SaaS / AI Product / US Enterprise Customer Experience

Roles and Responsibility
- Develop and execute customer success strategies to drive business growth and revenue.
- Build and maintain strong relationships with key customers and stakeholders.
- Identify and mitigate potential churn risks to ensure customer retention.
- Collaborate with cross-functional teams to deliver exceptional customer experiences.
- Analyze customer data and feedback to inform product development and improvement.




- Drive the expansion of existing accounts through upselling and cross-selling opportunities.

Job Requirements
- Proven experience in customer success management, preferably in a B2B SaaS or AI product company.
- Strong understanding of customer needs and market trends in the US enterprise sector.
- Excellent communication, interpersonal, and project management skills.
- Ability to work in a rapid-paced environment and prioritize multiple tasks and projects.
- Strong analytical and problem-solving skills, with experience using data analytics tools.
- Experience working with AI-driven solutions and technologies is a plus.

📌 Customer Success Manager (Gurugram)
🏢 Arborvitae
📍 Gurugram