Job Title - Executive /Senior Executive - Corporate Desk
Department - Customer Experience
Location/Unit - 14th Avenue , Gaur City 2 ( Greater Noida West)
Reports to - Manager - Customer Experience
Key Relationships
Guests & attenders; Consultants (IC & VC); Inter-dept teams
Main Objective of the Role
Ensure personalized Care like no other for guests:
- One point contact for all corporate guests, ensure admission to discharge process is handled flawlessly.
- During stay, all services are as per standard; address, follow up & resolve queries promptly.
- Coordinate closely with all depts serving guests and family to ensure outstanding care.
Key Responsibilities
Operational Efficiency
Service Experience
People & Team Management:
Ensure the SOP is adhered to and we provide Care like no other
- Ensure effective and efficient communication with corporate guests and colleagues.
- Handle general enquiries and requests and coordinate with involved departments for quick update.
- Offer suggestions for service quality and process improvements
Before admission:
- Confirm availability of the desired room and block the room accordingly.
- Collect and verify all required admission documents prior to arrival.
- Communicate guest preferences to relevant departments to ensure readiness.
At admission:
- Ensure admission and room allocation timelines (TAT) are adhered to.
- Facilitate in-room admission and personally welcome guests and attenders.
- Post admission, share essential contact information and explain available services.
During stay:
- During daily rounds, build rapport with the guests and family members and build an empathetic and caring environment for them.
- Solid follow up, resolution, closure for any guest concerns, escalate if required.
- Ensure Value Added Services (VAS) is provided as committed to every guest before discharge
- Coordinate for allied serv