Role & responsibilities
- Queue Coordinator will monitor the ticket queue and assign tickets as they are submitted.
- Provide password resets for Active Directory and SAP for both DAP and RO
- Should have basic troubleshooting skills.
- Troubleshooting the Microsoft Office suite of applications
- Identify user needs and act as customer advocate to ensure the desktop/laptop maintains high performance and ease of use.
- Create, change, and delete user accounts in AD as per request.
- Coordinate and communicate with impacted constituencies.
- Ability to manage and deliver multiple priorities in a constrained timeline.

Preferred candidate profile
- 3-5 years of experience.
- Bachelors degree in computer science or equivalent.
- Effective Verbal and written communication.
- Flexibility to work in shifts.
- Preferred / positive to have skills, experience: Technical knowledge of Microsoft Windows and MAC OS operating systems.
- Troubleshooting desktops, laptops, and mobile devices as well as Microsoft Office Suite of applications.

📌 Desktop Support Engineer (Coimbatore)
🏢 RPM Global Business Capability Center
📍 Coimbatore