AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

ABOUT THE ROLE
We are looking for an Agentic AI Engineer to design and build AI agents that continuously analyze ServiceNow Discovery logs, classify failures, perform root cause analysis, and recommend or generate corrective actions at enterprise scale across millions of infrastructure targets. You will develop agentic observability capabilities for MID Servers and Discovery schedules, integrate LLM APIs including OpenAI and Anthropic using RAG and vector databases, and convert operational runbooks into reusable agentic workflows using advanced Python engineering.



Robust infrastructure troubleshooting and network protocol knowledge is required alongside production-grade Python and CI/CD experience.

WHAT YOU WILL DO
- Design and build AI agents that continuously analyze Discovery logs, execution results, errors, and failed discoveries at scale.
- Develop agents capable of classifying and correlating failures, performing troubleshooting, identifying probable root causes, and recommending corrective actions.
- Build capabilities for agents to analyze and recommend or generate corrections to ServiceNow Discovery probes and patterns, with appropriate testing, guardrails, and human approval before production changes.
- Convert operational knowledge, runbooks, and recurring troubleshooting procedures into reusable agentic workflows, progressively reducing manual investigation and improving Discovery reliability.
- Design and build AI agents that continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/pla

📌 Senior AI Engineer (Chennai)
🏢 AgileEngine
📍 Chennai