Skill Sets:
- Handling Technical Support for all our solutions such as G Suite, Microsoft 365 / Azure, Web-Email Hosting ( cPanel & Plesk Control Panels ), Domain Name Registrations, ThinkEmailer.com, Cloud & VPS Hosting etc
- Project Implementation for Global Solutions such as Google Workspace, MS 365, Azure, OnleLogin, Freshworks etc.
- Supporting Office Systems & Operations.
- Hardware & Networking Knowledge will be an advantage.
- Knowledge of Web Hosting, DNS Management will be an advantage.
- Ability to work independently and on Client sites sometimes.
- Ability to respond to customers in English via the Think Support Ticket system.
Candidate's Profile & Advantages:
- Ability to handle Support Requests from Clients on Phone and Email.
- Work quickly and efficiently under pressure.
- Attention to detail. Should be able to interact with clients and get their updates done.
- Should be a motivated self starter and like working on fast paced projects.
- A Technology geek at heart with Quick Learning Opportunities.
- Only candidates currently working or living in Mumbai should apply.
- Opportunities for Learning and Global Certification Opportunities with Google, Microsoft, OneLogin, Greshworks etc.
- Superb Written and verbal communication skills in English.