Summary:Major Incident Manager for an IT outsourcing engagement is required to manage Infrastructure and Application events that cause business disruption. The role requires individual to work with multiple stake holders in the project. Understand the situation, take leadership role of driving resolution, working with various groups involved in service restoration, ensure that right level of support is extracted across all groups including technology providers like Microsoft, Palo Alto, Netscaler etc. Requires regular updates to all stakeholders with clear business impact, building relationship with counterparts on the client side. Primary goal of this individual is to act with an "I own" mindset to manage the situation to resolution and make all possible efforts to minimize the business Impact.
Project RoleApplication Lead
Project Role DescriptionLead the effort to design, build and configure applications, acting as the primary point of contact. Roles & Responsibilities: 1. Good understanding of IT systems - both Infrastructure and Applications2.
Has experience working in some technical area (like MS Azure cloud, Citrix Netscaler, Palo Alto Firewall, XX Database, XX Storage, XX middleware, XXapplications)3. Building good understanding of clients business process4. Process knowledge and acumen to improve processes5. Ability to take leadership role in outages / critical situations when IT systems are down and there is a business impact6. Valuable Communication skills (verbal and written) and ability to sustain pressure7. Coordinate work across multiple groups and lead a virtual team, when needed8. Proactive thinking9. Build relationships with stakeholders on the client side10. Ability to perform an RCA and get to the root cause11. Ability to pull Technology manufacturers and escalate to drive service restoration.Professional & Technical
Skills:- 1. Assist or lead critical response effort for critical vulnerabilities, Major Incidents, and Major Problems2