Enterprise Customer Success Manager (Bilingual)
The Customer Success Manager will be responsible for the long-term success, value, and retention of their customer portfolio utilizing our MariaDB database solutions. Leveraging their English language skills, they will strengthen and manage the partnership between customers and the company, interacting regularly to build relationships, drive adoption, and provide awareness to all available resources. Through collaboration, they will educate customers to achieve their business goals and maximize value from their investment in our MariaDB solutions. The CSM is the primary point of contact for escalations and is responsible for working in collaboration with a team of Sales Engineers, Account Executives, and other cross-functional teams, focused on helping our customers achieve their business goals.
Key Strategic Retention Responsibilities
- Support and engage with customers throughout all stages of their customer lifecycle: onboarding, adoption, expansion, retention, and advocacy.
- Guide new customers through onboarding for MariaDB deployments, consulting on MariaDB best practices to ensure customers receive value.
- Formulate an ongoing meeting cadence with the assigned portfolio.
- Become a trusted advisor and advocate for customers within the company.
- Understand customers data management strategies and effectively articulate additional improvements and/or new strategies leveraging MariaDB capabilities.
- Identify proactive opportunities to work with and provide value to customers.
- Proactively address customer experience issues early, collaborating with Technical Support to understand their customers issue, and assisting as an escalation point of contact.
- Work with Sales Engineers and Qualified Services to determine appropriate services for MariaDB upgrades, migrations, deployments, and/or maintenance.
- Conduct regular business reviews within accounts, showcasing value and learning about business goals and p
📌 Customer Success Manager (India)
🏢 MariaDB
📍 India