Job Title:Microsoft 365 Support Engineer L-1

Department: Managed Services / Cloud Operations

Reports To: Service Desk Lead / Cloud Operations Manager
WORK TIME- 7;30 AM- 4;30 PM (SINGAPOREAN TIME ZONE)/ROTATIONAL SHIFT

Job Type: Full-Time- WORK FROM OFFICE-NOIDA- 5DAYS WORKING ONSITE

Company Description

Sanganan IT Solutions Pvt. Ltd. specializes in harnessing cutting-edge technologies to help organizations innovate, improve productivity, and secure their digital ecosystems. The company provides services in Cyber Security, Business Analytics, Collaboration Solutions, and Custom Enterprise Applications, among others. Located in Noida, India, Sanganan delivers efficient, secure, and high-performance solutions that address complex business challenges. With a robust focus on integrating technology and processes, Sanganan enables businesses to make informed decisions and drive growth in a competitive digital landscape.

Job Description

Job Overview: As a Level 1 Cloud Support Engineer,



you will bridge frontline support and advanced administration for both Microsoft 365 and Azure environments. You will execute pre-approved administrative tasks, runbook-driven changes, and initial troubleshooting for cloud services. This role is ideal for IT professionals seeking to deepen their expertise in M365 and Azure administration, automation, and customer service within a managed services environment.

Key Responsibilities:

• Perform user account management (creation, role assignment, password resets) in Entra ID (Azure AD).

• Allocate and administer Microsoft 365 licenses.

• Execute initial setup and installation for Exchange Online, Teams, SharePoint, and OneDrive on end-user devices.

• Configure Outlook for Exchange Online and assist with mobile device setup (ActiveSync).

• Create and manage distribution lists, resource mailboxes, and basic mailbox permissions.

• Set up and manage Teams (installation, contacts, meeting rooms, invitations, Outlook integration).

• Man

📌 Microsoft 365/Azure Support Engineer (Noida)
🏢 Sanganan IT Solutions
📍 Noida