NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Essential Duties and Responsibilities:
- Supporting, maintaining, and administrating payments platforms. Planning, implementing, and managing infrastructure and application changes while preventing customer impacts.
- Performing advanced troubleshooting of customer and internally reported system questions and incidents.
- Documenting processes, procedures and environments and reviewing technical specifications. Preparing Operational records and reports using stored procedures and ad-hoc SQL queries.
- Participating in on-call 24x7 support rotation.
- Managing and performing essential functions required for effective system backup and restore testing.
- Managing and performing periodic recovery testing of Disaster Recovery and Business Continuation plans.
- Supporting UAT and development processes as required.
- Supporting PCI and other ISO compliances within environments. Onboarding, training, and coaching of new or more junior team members.
Core Competencies and Skills:
- Innovative, positive, energetic, driving for excellence and committed to achieving goals.
- Strong planning and organizational skills.
- Strong analytical skills.
- Detail orientated ,Robust interpersonal, communication and documentation skills, including excellent soft skills.
Hybrid
LI-PS1
- Team player.
Experience:
- Must have Postilion experience and experience in supporting ATM- or POS-driving platforms or transaction (EFT) processing switches.
- Minimum of 3-5 years of experience in Level 2-3 payments technical support & implementation.
- Experience with payments framework maintenance and op