Position Name : Analyst/ Sr. Anlayst HRO ( US region)

Exp: 3-5 yrs

Location : Kolkatta

Open to work in US shifts ( 7:30 PM to 4:30 AM )

Responsiboility:
- Managed end-to-end employee lifecycle processes across US region
- Executed HR operations including onboarding, employee documentation, HRMS updates, and offboarding processes.
- Receive ER concerns via calls, emails, or portal and acknowledge receipt promptly.
• Create cases in the case management system and triage them to the appropriate resolver group as per the Policy and Procedures Manuals.
• Assess the nature of ER issues (low-risk vs high-risk) using the provided triage matrix and apply resolution logic accordingly.
• Manage the resolution of low-risk ER concerns (e.g., attendance issues, leave policy questions) in compliance with policies.
• Engage with employees and managers for low-risk ER concerns, documenting all actions taken to resolve the issue.
• Route high-risk cases (e.g., harassment, discrimination) to the retained ER team following the defined escalation matrix.

Ensure closure of low-risk ER cases in line with documentation, retention, and audit standards.

3. ER Hotline Management

📌 Sr Analyst (Kolkata)
🏢 Mastermind Network
📍 Kolkata