Role & Responsibilities
- Customer Calling
- Make outbound calls to prospective and existing customers.
- Explain jewellery collections, designs, offers, discounts, and new arrivals.
- Understand customer requirements such as gold, diamond, bridal, or daily-wear jewellery.
- Lead Generation & Follow-up
- Contact leads received through digital marketing, website, social media, walk-ins, and referrals.
- Follow up regularly with interested customers.
- Maintain proper records of calls and customer responses.
- Showroom Visit Generation
- Encourage potential customers to visit the jewellery showroom.
- Schedule appointments for bridal jewellery, high-value purchases, and special occasions.
- Coordinate with showroom sales executives for customer appointments.
- Sales Conversion
- Convert telephone enquiries into showroom visits and sales opportunities.
- Explain ongoing schemes, exchange offers, festive promotions, and loyalty programmes.
- Follow up with customers after their showroom visit.
- Customer Relationship Management
- Maintain positive relationships with existing customers.




- Call customers on birthdays, anniversaries, festivals, and special occasions.
- Inform customers about new collections and exclusive offers.
- Database Management
- Update customer information and call outcomes in CRM/Excel.
- Categorise leads as Hot, Warm, and Cold.
- Maintain daily call and follow-up reports.
- Coordination
- Coordinate with the showroom sales team, marketing team, and store manager.
- Share customer requirements and appointment details with the concerned salesperson.

Key Performance Indicators (KPIs)
- Number of calls made per day
- Number of customers contacted
- Qualified leads generated
- Showroom appointments booked
- Showroom visits generated
- Follow-ups completed
- Lead-to-visit conversion
- Visit-to-sale conversion
- Sales/revenue generated
- Customer database accuracy

Ideal Skills
- Excellent communication and convincing skills
- Pleasant and confident telepho

📌 Telesales Representative (Kalbadevi)
🏢 ONEWAY
📍 Kalbadevi