Job Description for Technical Manager

Role: Technical Manager

Experience: 12-15 years

Location: Hyderabad

Job Summary

The Technical Manager – IT Support Services will serve as the primary point of accountability for all IT infrastructure support activities. The role demands deep technical expertise in Linux Systems Administration, Networking, VMware, and Windows Server environments, combined with the ability to lead and coordinate a technical support team to ensure seamless day-to-day IT operations.

Key Responsibilities:
Technical Leadership & Team Management:
- Lead and oversee the onsite IT support team to ensure timely resolution of all Networking and Windows/Linux Server requests as per the SOW scope.
- Assign, track, and review day-to-day tasks to team members; conduct follow-ups on open incidents and pending issues.
- Act as technical escalation point for L1, L2, and L3 support issues raised via ticketing tools (ServiceNow, JIRA, or equivalent).
- Mentor junior engineers and provide technical guidance on server administration, network troubleshooting,



and infrastructure management.
- Coordinate with the Inspiredge off-site support team for parallel remote assistance based on the requirement.
- Should provide weekly status reports in the required format and with required details
- Should have monthly review of progress/status of issues, updates and improvements
- Shall be the owner of Assets of the group companies with monthly update and review of assets records
Linux Systems Administration
- Installation, configuration, and administration of RHEL 6/7/8, CentOS, SUSE Linux, Ubuntu on physical and virtual servers.
- Perform RHEL OS migrations across versions (e.g., RHEL 6 to 7 or 8) as required by the client’s infrastructure roadmap.
- Manage Kernel upgrades, OS patching, and package installations using RPM, YUM, and DNF; leverage Redhat Linux Satellite Server for automation.
- Build and maintain PXE kickstart services for automated server provisioning usi

📌 Technical Manager (Hyderabad)
🏢 Inspiredge
📍 Hyderabad