Somatheeram Ayurvedic Hospital & Yoga Centre is looking for an experienced and guest-focused Senior Guest Relation Executive to lead guest relations and ensure exceptional personalized experiences throughout the guest journey. The ideal candidate should possess a Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field, with 5–7 years of relevant experience in guest relations, front office operations, or customer service, preferably in a luxury hotel, resort, or wellness retreat.

The candidate should demonstrate excellent communication, interpersonal, leadership, and problem-solving skills, with the ability to supervise and mentor the Guest Relations team while maintaining the highest standards of hospitality and service excellence.

Key Responsibilities:
- Greet and welcome guests in a warm, friendly, and personalized manner, using guest names whenever appropriate.
- Personally attend to VIPs, repeat guests, long-stay guests, and guests with special requirements.
- Build and maintain strong guest relationships to enhance satisfaction,



loyalty, and overall experience.
- Review communication logs, notice boards, expected arrivals, due-outs, and departure schedules at the beginning of each shift.
- Review arrival lists and VIP bookings to ensure accurate room allocations, amenities, correspondence, and special requests.
- Coordinate and monitor guest birthdays, anniversaries, and other special occasions, ensuring timely arrangements and personalized celebrations.
- Ensure proper follow-up of VIP and special guest arrangements, including required transfers and other services.
- Maintain appropriate coverage at the VIP room and lobby desk and ensure smooth allocation of daily responsibilities.
- Liaise closely with Housekeeping, F&B;, Front Office, and Ayurveda departments to ensure smooth coordination and productive guest service.
- Maintain an effective repeat guest history system and ensure accurate guest preference profiles an

📌 Senior Guest Relation Executive (Kovalam)
🏢 Somatheeram Ayurvedic Health Resort / Somatheeram Ayurvedic Hospital & Yoga Centre
📍 Kovalam