Offshore Delivery Lead _Chennai and Noida

Qualifications

Required
- 18+ years of experience in IT delivery roles, with a focus on offshore program management.
- Robust communication and coordination skills for managing offshore-onsite interactions.
- Experience managing offshore delivery units of €5M–€20M with 50–200 team members.
- Practical experience in resolving offshore delivery impediments
- Experience managing support transformation programs on enterprise applications - SAP/S4HANA
- Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Responsibilities

Offshore Delivery Leadership
- Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
- Key responsibility includes end-to-end delivery of Application Management Services (AMS)
for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
- Primary operational interface for the customer
from offshore, leading governance, managing escalations,



aligning priorities, and driving continuous improvement across the service.
- Drive service transformation initiatives
that improve customer experience, operational efficiency, and long-term delivery sustainability
- Influence account strategy
by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model
- Ensure successful execution of mid-to-large scale programs
with coordination across offshore and onsite teams.
- Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals
.
- Experience in
managing support/transformation programs on enterprise applications like SAP
/
S4HANA
- Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Support
- Stay updated on digital trends such as
SRE, automation, predictive analytics, AI and DevOps

📌 Delivery Head (Chennai)
🏢 HCLTech
📍 Chennai