Role & responsibilities
- Overall in-charge of back-end Sales operations at ALS
- Ensuring accuracy of Picking, Deliveries and Invoicing
- Ensuring accuracy of Planning (MRP and Route Planning)
- Responsible for daily, weekly , monthly, quarterly reporting and Management Reporting (MIS)
- Efficient use of CRM and BI applications
- Target based operations
- Customer communication and grievance settlement and timely responses
- Assistance for Customer recoveries
- Maintaining Sales related records and registers
- Entering Master Data in the SAP System and assistance in System Configuration and Testing
- Co-ordination with Purchase , Warehousing , Marketing and Finance team
- Ensuring accuracy of Physical Document maintenance and Record Keeping
- Customer Satisfaction Surveys





Qualifications and Experience Requirements
- Graduate (B.Com, B Sc., BE Etc.) from a renowned University. Post graduate (M.Com / MBA) preferred.
- At least 8-10 years experience of working in Sales Dept. of a midsize Trading or Manufacturing unit
- At least 3-4 years of experience of independent functioning in a lead role
- Good working knowledge of any renowned ERP, CRM or similar system is necessary.

Other Requirements
- Valuable command over written and spoken English and Marathi
- Desired age group – Between 40 and 50, relaxation in case of exceptional candidates
- Should be a resident of Pune.

📌 Senior Customer Service Manager (Pune)
🏢 Advance Labs Scientific
📍 Pune