Reports to: IT Manager / System Administrator Lead

Job Summary:

We are seeking a skilled and motivated L1 Support Engineer to join our IT team. The successful candidate will be responsible for supporting day-to-day operations of IT infrastructure, including server setup, hardware/software troubleshooting, user account management, system monitoring, and network maintenance. This role is critical for maintaining the availability, performance, and security of our systems and services.

Key Responsibilities:

Install and configure current or rebuilt servers, hardware, peripherals, and services in line with project and operational requirements.

Diagnose and troubleshoot hardware and software issues; replace faulty components as needed.

Execute data backups and perform disaster recovery operations to ensure business continuity.

Develop and maintain installation and configuration documentation for systems and services.

Perform daily system and network monitoring to verify the integrity, availability, and performance of hardware, servers, and key processes.





Review system and application logs, and verify successful completion of scheduled tasks, such as data backups.

Implement and maintain network security measures to protect data, hardware, and software.

Carry out routine network startup and shutdown tasks; maintain system control and operation logs.

Perform file archival and storage management in accordance with company policies.

Manage user lifecycle activities, including account creation, modification, and deletion upon request.

Design, configure, and test computer hardware, networking software, and operating system software for optimal performance.

Collaborate with users to resolve system issues and provide basic training on proper system use and maintenance.

Monitor network performance and recommend adjustments to ensure reliability and efficiency.

Manage and maintain Office 365 accounts, including mailbox setup and permissions.

Administer Active Directory

📌 Engineer (Bhubaneswar)
🏢 Concoct Human Resource Practitioners
📍 Bhubaneswar