- Location: Bangalore
- Employment Type: Full-time | On-site
- Experience: 5–8+ years
- Industry Preference: Sports, Fitness, Lifestyle, Premium Retail & Consumer Services

About The Role
We are looking for an experienced
Centre General Manager
to take ownership of the centre's day-to-day operations, customer experience, community engagement, team performance and commercial performance.

This is not a conventional store-management role. It is a highly hands-on centre leadership position that combines operations, customer interaction, community building and revenue performance. The ideal candidate should be approachable, energetic and comfortable spending substantial time on the floor, interacting with customers and understanding their behaviour while ensuring the centre runs efficiently.

Previous experience in climbing or fitness is not mandatory. We are particularly interested in strong operators from boutique fitness, premium or mid-to-high-tier retail, premium spas, wellness, hospitality, lifestyle, sports, recreation and other high-quality consumer-facing businesses.



Relevant industry exposure is preferred because it helps candidates understand premium customer expectations and behaviour, but it is not a strict deal-breaker.

Key Responsibilities
- Oversee daily centre operations, including opening, closing and operational readiness
- Manage staff scheduling, deployment and shift planning
- Lead daily team briefings and establish transparent responsibilities
- Monitor attendance, performance and service standards
- Coach, train and develop team members
- Handle hiring, onboarding and performance management
- Ensure a consistently high-quality customer experience
- Monitor reception, customer flow, waiting times and first-time visitor experience
- Handle customer complaints and service recovery
- Monitor memberships, renewals, repeat visits and program enrolments
- Track daily and monthly revenue and commercial performance
- Monitor walk-ins, first-visit conversion, c

📌 Centre General Manager (Bengaluru)
🏢 YourfriendlyHR
📍 Bengaluru