Our Purpose

*Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, straightforward, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.*

Title and Summary

Manager, Operational Risk Controls - EuropeManager, Operational Risk Controls - Europe
Location: Pune, India

Overview:

The Manager, Operational Risk Controls- Europe strengthens Mastercard Europe s (MCE) risk posture by providing independent 2LoD oversight and challenge across high operational risk processes spanning both technology and non-technology domains. The role drives consistent application of the ORC framework (risk identification assessment, control identification evaluation, and ongoing management monitoring),



and supports MCE s regulatory obligations (i.e. SIPS, PISA, CROE).

Role

Scope:
- Regional coverage: Mastercard Europe S.A. (MCE)
- Risk domains: Operational (incl. tech, process, people), legal regulatory, third-party/outsourcing interfaces, and other topics relevant to European supervision.
- Regulatory context: Role contributes to ongoing readiness against regulatory expectations to comply with SIPS, PISA and CROE requirements, supporting alignment with supervisory themes (e.g., cyber/operational resilience expectations).
- Key relationships: ORC (Operational Risk and Controls) Global Function, 1LoD business and technology owners; 1LoD and 2LoD Tech Risk and Corporate Security; TPRM; Finance/Controllership; Regulatory Affairs; Internal Audit; MCE risk governance committees (TRC/BRCC/Board Risk Committee).

Key responsibilities:

Framework execution oversight
- Champion application of the ORC Framework s three pillars (Oper

📌 Manager, Operational Risk (Pune)
🏢 Finicity
📍 Pune