Roles and Responsibilities :
- Manage daily operations of the branch, ensuring effective use of resources and high levels of customer satisfaction.
- Oversee collections, complaint management, and retention efforts to minimize delinquencies and improve overall financial performance.
- Develop and implement strategies to increase sales growth, reduce costs, and enhance operational efficiency.
- Ensure compliance with regulatory requirements, internal policies, and procedures.
Job Requirements :
- 3-10 years' experience in banking or finance industry with a focus on branch operations or similar role.
- Strong understanding of auditing principles, compliance regulations, and risk management practices.
- Proven track record in managing teams to achieve targets related to collections, customer satisfaction, and retention.