Job Summary

The Team Manager will lead a team of Site Reliability Engineers, promoting the development and execution of quality services and continuous improvements in support of the company's goal of providing superior client experience, promoting a culture of high performance and continuous learning and development.

The Team Manager will be responsible for the delivery of high-quality technical services and adherence to Pythian and client processes; lead their team through the implementation of customized client services; be an influential leader with talent in people management; champion a culture of continuous improvement and development of team members.
Hours of Work

We have two positions available as we are creating two teams. One position will have the hours of 4:30am to 1pm IST and the other will be 12:30pm to 9pm IST.
What you will be doing
- Lead and mentor a team of SRE to ensure technical excellence, timely resolution of incidents, and skilled growth of team members.
- Drive strategic service delivery and operational excellence by optimizing workload distribution,



automating toil, and ensuring the team exceeds strict SLA targets for high-profile enterprise clients.
- Act as the primary point of contact for critical escalations and severity-1 incidents, providing guidance and technical direction.
- Provide 24/7 management on-call support for the team.
- Conduct performance reviews and knowledge-sharing sessions to strengthen the team's capabilities.
- Collaborate with management on performance metrics, process adherence, and resource planning.
- Sets specific goals and objectives for team members as part of Pythian's goal planning program.
- Provides guidance to team members regarding training opportunities as part of Pythian's self-directed training program.
- Meets regularly with team members for one-on-one sessions to disseminate information and gain feedback on opportunities for improvement.
- Reviews and reports on technical work completed by

📌 Team Manager, SRE (Bengaluru)
🏢 ManageServe Technologies
📍 Bengaluru