About The Role

Skill required: Omnichannel - Customer Service Technology

Designation: Service Delivery Ops Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.



You will also be responsible for closing the fault and complaints within SLA s.Candidate who is positive in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?- Risk management
- Ability to establish strong client relationship
- Problem-solving skills
- Adaptable and flexible
- Ability to manage multiple stakeholders

Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team

📌 Service Delivery Ops Specialist (Bengaluru)
🏢 Accenture
📍 Bengaluru